DERDACK SIGNL4

All systems operational

Refreshed

Mobile Alerting. Anywhere Incident Response.

API: Mail SMTP

Uptime 1023 days 20 hours 38 minutes 10 seconds

Operational

24 hours

100.000%

Month

100.000%

Year

100.000%

All time

99.992%

API: Webhook

Uptime 673 days 18 hours 38 minutes 31 seconds

Operational

24 hours

100.000%

Month

100.000%

Year

100.000%

All time

99.988%

Web Portal

Uptime 674 days 3 hours 40 minutes 27 seconds

Operational

24 hours

100.000%

Month

100.000%

Year

100.000%

All time

99.990%

Incidents

Temporary service disturbance (slow or no access)

Resolved | Jan 25, 2023 | 12:52 GMT+01:00

The hosting provider (Microsoft Azure) has rolled back a change made to his global WAN network infrastructure which has resolved this issue.
We do no longer experience any problems with the service.

+Show history

  • Monitoring | Jan 25, 2023 | 07:45 GMT+01:00

    The hosting provider of SIGNL4 (Microsoft Azure) experienced a disruption of the global WAN network infrastructure this morning from around 7:45 CET.
    Some ISPs, such as Deutsche Telekom, were apprently also affected.
    As a result, SIGNL4 was sometimes only available very slowly or, for some users, not at all for a short time.
    The alerting was hardly affected, but some calls may have been delayed.
    The hosting provider has fixed these problems since about 10:00 CET and is monitoring the recovery of its affected systems.

User licenses decreased

Resolved | Aug 10, 2022 | 13:25 GMT+02:00

We have now recovered all affected customers/subscriptions.

Please, re-enable duty scheduling for all your teams in case you were affected here: https://account.signl4.com/manage/Scheduler

Please contact info@signl4.com is something is still not ok.

We are extremely sorry for the inconvenience.

+Show history

  • Resolution in progress | Aug 10, 2022 | 12:33 GMT+02:00

    Affected customers: Only customers using the "Enterprise Licensing" ("Unternehmenslizensierung") feature are affected.

    We are currently recovering customers step by step and have fixed an issue with billing backend connectivity to prevent re-occurrence of this issue.

    Any data of recovered customers have been preserved. However, customers with recovered subscriptions need to manually switch on 'duty scheduling' again.

    We expect all customers to be fully recovered within the next 1-2 hours.

  • Resolution in progress | Aug 10, 2022 | 11:26 GMT+02:00

    Customers might experience a reduced number of user licenses down to 5 and the impression to be on the free plan (expired subscription).

    We have identified the cause for the license degradation and are applying a patch to our system.

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