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Mobile Alerting. Anywhere Incident Response.
Uptime 1101 days 3 hours 41 minutes 42 seconds
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Resolved | Jan 25, 2023 | 12:52 GMT+01:00
The hosting provider (Microsoft Azure) has rolled back a change made to his global WAN network infrastructure which has resolved this issue.
We do no longer experience any problems with the service.
Monitoring | Jan 25, 2023 | 07:45 GMT+01:00
The hosting provider of SIGNL4 (Microsoft Azure) experienced a disruption of the global WAN network infrastructure this morning from around 7:45 CET.
Some ISPs, such as Deutsche Telekom, were apprently also affected.
As a result, SIGNL4 was sometimes only available very slowly or, for some users, not at all for a short time.
The alerting was hardly affected, but some calls may have been delayed.
The hosting provider has fixed these problems since about 10:00 CET and is monitoring the recovery of its affected systems.
Resolved | Aug 10, 2022 | 13:25 GMT+02:00
We have now recovered all affected customers/subscriptions.
Please, re-enable duty scheduling for all your teams in case you were affected here: https://account.signl4.com/manage/Scheduler
Please contact info@signl4.com is something is still not ok.
We are extremely sorry for the inconvenience.
Resolution in progress | Aug 10, 2022 | 12:33 GMT+02:00
Affected customers: Only customers using the "Enterprise Licensing" ("Unternehmenslizensierung") feature are affected.
We are currently recovering customers step by step and have fixed an issue with billing backend connectivity to prevent re-occurrence of this issue.
Any data of recovered customers have been preserved. However, customers with recovered subscriptions need to manually switch on 'duty scheduling' again.
We expect all customers to be fully recovered within the next 1-2 hours.
Resolution in progress | Aug 10, 2022 | 11:26 GMT+02:00
Customers might experience a reduced number of user licenses down to 5 and the impression to be on the free plan (expired subscription).
We have identified the cause for the license degradation and are applying a patch to our system.