User licenses decreased

Resolved | Aug 10, 2022 | 13:25 GMT+02:00

We have now recovered all affected customers/subscriptions.

Please, re-enable duty scheduling for all your teams in case you were affected here: https://account.signl4.com/manage/Scheduler

Please contact info@signl4.com is something is still not ok.

We are extremely sorry for the inconvenience.

+Show history

• Resolution in progress | Aug 10, 2022 | 12:33 GMT+02:00

  Affected customers: Only customers using the "Enterprise Licensing" ("Unternehmenslizensierung") feature are affected.
  
  We are currently recovering customers step by step and have fixed an issue with billing backend connectivity to prevent re-occurrence of this issue.
  
  Any data of recovered customers have been preserved. However, customers with recovered subscriptions need to manually switch on 'duty scheduling' again.
  
  We expect all customers to be fully recovered within the next 1-2 hours.

• Resolution in progress | Aug 10, 2022 | 11:26 GMT+02:00

  Customers might experience a reduced number of user licenses down to 5 and the impression to be on the free plan (expired subscription).
  
  We have identified the cause for the license degradation and are applying a patch to our system.